Arthur D. LittleArthur D. Little

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Redefinition of a global FMCG company’s food divisions’ key processes and development of its organization

Our client was aware that it faced two main challenges: becoming more efficient in its internal processes especially in handling requests for proposals and expanding its catering services into new segments while keeping its clientele in the classical business canteen. Arthur D. Little was asked for an improvement of internal processes, a realignment of the organization and an evaluation of expansion opportunities.

Challenge

  • Client was aware that it faced two main challenges: becoming more efficient in its internal processes especially in handling requests for proposals and expanding its catering services into new segments while keeping its clientele in the classical business canteen
  • For more efficiency the client asked for an improvement of internal processes, a realignment of the organization and an evaluation of expansion opportunities

Approach

  • Arthur D. Little identified 14 key processes, described the current flaws and developed new processes in joint workshops
  • Arthur D. Little teams provided extensive research and analysis in health care and business segments regarding:
    • Market volume, structure and development
    • Access and regulation
    • Revenue, cost structur
    • Chances and risk
    • Main players
  • Workshops and interviews with client and experts from health care and business partners research institutes, and regulatory affairs

Value

  • New processes were established, agreed upon and implemented. Time-to-market (response time to request for proposals) was significantly decreased
  • Client received first-hand information during visits, workshops and interviews in target segments
  • Development of a strategic framework for market entry and definition of evaluation criteria for entry opportunities
  • A new and balanced portfolio of customers and services was developed and the dependency on the business segments softened by entering the health care market

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